Privacy Policy

1. Scope

This Privacy Policy explains how Luwessara handles personal information when you use luwessara.com, contact us, or submit a request through the website. We aim to follow applicable Canadian privacy requirements, including PIPEDA where it applies.

2. Information we may receive

We may receive the information you choose to provide, such as your name, email address, message, preferred session details, and other information you include in a contact request. Basic technical information may also be processed by a hosting provider to deliver and secure the site.

3. How information is used

Information may be used to respond to enquiries, arrange requested services, maintain site security, improve website usability, and meet applicable record-keeping or legal obligations. We do not use submitted contact information for unrelated advertising without appropriate consent.

4. Consent and choices

Where consent is required, we seek consent that is meaningful for the circumstances. You may withdraw consent for optional uses, subject to legal or operational limits. You can also ask us to update or correct information you previously provided.

5. Sharing and service providers

We may use service providers for hosting, security, or communications. They should receive only the information needed for their role and are expected to protect it appropriately. We do not sell personal information.

6. Retention and safeguards

We retain personal information only as long as reasonably necessary for the purpose for which it was collected or as required by applicable obligations. Administrative and technical safeguards are used in proportion to the sensitivity of the information.

7. Cross-border processing

Some service providers may process information outside your province or outside Canada. When that happens, information may be subject to the laws of the jurisdiction where it is processed.

8. Access and correction

You may request access to personal information we hold about you or ask for a correction, subject to applicable exceptions. Contact us using the email address listed above.

9. Children

The website is intended for a general adult audience and is not designed to knowingly collect personal information from children without appropriate authorization.

10. Policy changes

We may update this policy when our website practices or applicable requirements change. The current version will be posted on this page with its update date.

11. Contact

Questions about this Privacy Policy or personal information practices can be sent to info@luwessara.com or directed to the registered office listed above.